We arrived on Saturday 14/9/25 for two night stay. We were told we had not paid. When disputed it was found we had. Bedroom 10 was small and the en-suite tinny. We booked dinner for 7.30pm. There were very few in the dining room. We were asked if we wanted a drink, I ordered a tomato juice. The waitress looked surprised and had never heard of it! She offered me lemon and lime cordial, I declined and ordered a Perrini beer, it arrived in a plastic glass with Ice! The menu was very poor a limited, I was told this was because they only had a small kitchen. We just ordered a starter and departed. All the staff were very rude. Breakfast was worse, very limited hot food with cold plates. We were told we were late arriving at 9.50am. The reception had told us breakfast was served until 10.30am one rude member of staff said we should have arrived at 8am There was no apple juice or glasses. Scrambled egg was cold. We asked for tea on three occasions. Waitress said she was busy. It arrived after twenty minutes!We were addressed by a member of staff who identified we were not happy. She gave us the option to check out and give us a refund which we accepted. We were told to reception and they would organise. We did and they said they could not process our refund. The following day they took another payment, not a refund. It has now all been refunded today. What a shambles, we would never visit again. There are better options around. Be careful a horrible experience. Martyn & Elizabeth Dury
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Located in the heart of Snowdonia, our rooms offer a perfect blend of comfort, style, and tranquillity, making them the perfect hideout after a day of exploring.
Choose from Plas Weunydd, our contemporary dog-friendly hotel, or one of our Glamping Tents that can sleep up to 4 or 5 people. For off-grid glamping, opt for one of our cosy Shepherd’s Huts, perched high on the moorland, offering an unobstructed view of the breathtaking scenery. See more
