platinum-spas.com

4.4
4.4 Based on 148 reviews

...

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GrizzlyEthan76
Frustration with the spa experience

I've owned my spa for four months, and there's an annoying high-pitched whistle where I rest my head. The company doesn't seem eager to assist the technician in resolving the issue. They've visited three times in four months! I call every two weeks for updates, but there's been no progress from the company. The hot tub itself is nice, but the follow-up customer service is severely lacking. If it breaks down, good luck getting help.

1
Date of experience: Dec 01, 2025

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