I ordered the Plaud Pro from the official website on November 17, 2025. By December 1, 2025, there was no indication of delivery. I contacted Plaud customer service, who said it would be shipped on December 5. After another five days, on December 10, the delivery status stopped updating on December 8. Customer service claimed it was out for delivery and thought it had been attempted, but no delivery was made. I checked Amazon UK and found they have the Plaud Pro available with one-day delivery. I inquired with Plaud customer service, and they said they didn't sell on Amazon. I requested a refund because I can purchase from Amazon, which has a more reliable courier service. However, they repeatedly told me to check with the courier and offered no help. Check the comments and reviews. It seems it is a useful product but has very poor customer service and courier issues. I reviewed the refund policy; it was a 30-day policy with the receipt. My order was placed almost a month ago, so how can I receive my refund in this case?
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