I use Plaud all the time to help me remember things - from important meetings to day to day important conversations or ideas. I lost my device and reached out to support; Ken helped me get a replacement quickly, understood my unique needs (I have ALS and use the device to help me with all my medical appointments), and ensured I had everything I needed taken care of. Ken's example of customer support is one that every customer support agent should learn from. Thank you, Ken.
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