I ordered the pro version from the official website on November 17, 2025. By December 1, 2025, there was no update on delivery. I contacted customer service, who said it would ship on December 5. After another five days, the delivery status stopped updating. Customer service claimed it was out for delivery but no delivery was made. I found the product available on another platform with one-day delivery. I requested a refund from the company due to the unreliable delivery, but they only advised me to check with the courier and provided no assistance. The refund policy states a 30-day window with a receipt, but my order was placed nearly a month ago, so I'm unsure how to receive my refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
