plaud.ai

4.5
4.5 Based on 41 reviews

...

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Bertrand Fisher
Great product, but support has been a challenge

This would have been a five out of five for me, but I encountered an issue while working with one company. Despite purchasing the device and paying the monthly fee myself, I needed to change my email address and reset my account. I've been trying to get their assistance for the past week, but they keep saying it needs to go up the chain of command, which is confusing since I'm the one who paid for it. I've provided them with the receipt and the necessary serial number, so it's quite disappointing that it's taking this long, especially since I still need the item as it works well for me.

4
Date of experience: Jan 12, 2026

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