I truly wanted to appreciate this product, but my experience with the service has been very disappointing. The device was ordered as a Christmas gift on November 28th, 2025, but it was never delivered. For nearly a month and a half, we contacted customer support multiple times seeking clarity about the shipment. Each time, we received the same generic reply: “please wait 24–48 hours for an update.” There was no tracking number, no definitive shipping date, and no concrete solution — just ongoing delays. What makes this particularly frustrating is that the company markets itself as a productivity-focused tech provider, yet the customer service experience was far from efficient or proactive. There was a total lack of urgency, accountability, and transparency throughout the entire process. Eventually, after escalating the issue and voicing our frustration, a refund was processed. While I am grateful that the refund was finally issued, it only occurred after substantial effort on our part and well beyond a reasonable timeframe. This is truly unfortunate, as the product itself appears promising. However, until the company significantly enhances its logistics and customer support, I cannot recommend making a purchase — especially for time-sensitive orders or gifts. I sincerely hope someone from the quality or customer experience team takes this feedback seriously, as I would still consider the product in the future if the customer experience were managed with the same level of care as the product marketing.
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