I’ll come back and update my review if Customer Support is able to make this right but here’s my story. I downloaded Dogg House Casino and attempted to deposit $100. It was declined by my bank because my bank marked their casino as fraudulent. At this point I look into if Snoop Dogg is even actually affiliated with this casino in any way. I get confirmation that he is and figured that was enough for me to tell my bank that this is not fraudulent and that I meant to make the charge. My bank then lets me make my deposit, I play with my funds for a few hours, and am ready to withdraw. My actual gaming experience was completely fine, however when I attempted to withdrawal I got a message saying that the transaction failed because “We are looking into this request to keep your account safe. Please contact support for assistance” At this point I reach out to customer support, they take a long time to respond, then tell me that they have suspended my account due to my debit card being reported as stolen. I found this to be a ridiculous response as my card was never reported as stolen, and if it were it would be completely canceled. Anyways, I provide them proof that I am the owner of my debit card within an hour or two of them responding to me (20 hours after I originally reach out)And now I am yet to hear back from support once again, and have been completely locked out of my account, while my funds remain on my account. Update: it’s been more than 24 hours since I’ve sent proof of ownership and my account is still suspended. I will give this 24 hours more and then file a scam report via the BBB’s scam tracker as well as file a formal negative report (which may be the first one) towards Dogg House Casino on the BBB. I’m not even able to make a new support ticket due to not having an account, so this seems the be the only way forward. In addition to the BBB escalation I mentioned, if this isn’t resolved within the next 24 hours (by 8 AM EST on Feb 20, 2026), I’ll also be filing a formal complaint with the Ohio Attorney General’s Consumer Protection Section, given the ongoing account suspension and lack of response despite provided proofs.Given that similar casinos such as Stake are facing class action lawsuits due to these types of escalations, I think it would be wise to avoid this by reactivating my account and processing my withdrawal promptly.Support id: support+id7R6624-JVR79
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