Review Time
I made my first purchase on here with my debit card on account I could not get any of my credit cards to work and boy was that a mistake! I had no problem purchasing on there but when I went to redeem is where the trouble started.
I put my redeem in and hit submit and thought all was good. The next day I could not log in to my account it said my account was suspended. I emailed support and they said my account is suspended because I made a purchase with a reported stolen card. This is MY card not a stolen card. They asked if I send them proof its my card. I sent them a picture of the physical card, a sceenshot from my bank of the purchase I made on the site and I even took a selfie with me holding the card and included that as well.
Its been about 2 days and I have not heard a thing from them once I sent them the required proof they requested. Meanwhile I am out of my $200 deposit that I put on the site cause I cannot get on it.
If you read the most recent reviews on Trust Pilot of them someone is having the exact same problem I am having. I am going to do what he said in his review and contact the BBB scam department and contact my state attorney general consumer protection agency. I provided all the proof requested and my account is still suspended and no response from Dogg House Casino.
I have never had a problem like this with an online casino in my life. My card is MY card not a stolen card. This is the most ridicilous thing ever!
If Dogg House can fix the problem I will update this review. I'm extremely stressed over this whole experience.
I made my first purchase on here with my debit card on account I could not get any of my credit cards to work and boy was that a mistake! I had no problem purchasing on there but when I went to redeem is where the trouble started. I put my redeem in and hit submit and thought all was good. The next day I could not log in to my account it said my account was suspended. I emailed support and they said my account is suspended because I made a purchase with a reported stolen card. This is MY card not a stolen card. They asked if I send them proof its my card. I sent them a picture of the physical card, a sceenshot from my bank of the purchase I made on the site and I even took a selfie with me holding the card and included that as well. Its been about 2 days and I have not heard a thing from them once I sent them the required proof they requested. Meanwhile I am out of my $200 deposit that I put on the site cause I cannot get on it. If you read the most recent reviews on Trust Pilot of them someone is having the exact same problem I am having. I am going to do what he said in his review and contact the BBB scam department and contact my state attorney general consumer protection agency. I provided all the proof requested and my account is still suspended and no response from Dogg House Casino. I have never had a problem like this with an online casino in my life. My card is MY card not a stolen card. This is the most ridicilous thing ever!If Dogg House can fix the problem I will update this review. I'm extremely stressed over this whole experience.
I’ll come back and update my review if Customer Support is able to make this right but here’s my story. I downloaded Dogg House Casino and attempted to deposit $100. It was declined by my bank because my bank marked their casino as fraudulent. At this point I look into if Snoop Dogg is even actually affiliated with this casino in any way. I get confirmation that he is and figured that was enough for me to tell my bank that this is not fraudulent and that I meant to make the charge. My bank then lets me make my deposit, I play with my funds for a few hours, and am ready to withdraw. My actual gaming experience was completely fine, however when I attempted to withdrawal I got a message saying that the transaction failed because “We are looking into this request to keep your account safe. Please contact support for assistance” At this point I reach out to customer support, they take a long time to respond, then tell me that they have suspended my account due to my debit card being reported as stolen. I found this to be a ridiculous response as my card was never reported as stolen, and if it were it would be completely canceled. Anyways, I provide them proof that I am the owner of my debit card within an hour or two of them responding to me (20 hours after I originally reach out)And now I am yet to hear back from support once again, and have been completely locked out of my account, while my funds remain on my account. Update: it’s been more than 24 hours since I’ve sent proof of ownership and my account is still suspended. I will give this 24 hours more and then file a scam report via the BBB’s scam tracker as well as file a formal negative report (which may be the first one) towards Dogg House Casino on the BBB. I’m not even able to make a new support ticket due to not having an account, so this seems the be the only way forward. In addition to the BBB escalation I mentioned, if this isn’t resolved within the next 24 hours (by 8 AM EST on Feb 20, 2026), I’ll also be filing a formal complaint with the Ohio Attorney General’s Consumer Protection Section, given the ongoing account suspension and lack of response despite provided proofs.Given that similar casinos such as Stake are facing class action lawsuits due to these types of escalations, I think it would be wise to avoid this by reactivating my account and processing my withdrawal promptly.Support id: support+id7R6624-JVR79
I thought just because Snoop Doggs face was all over the games that this was going to be an alright sweeps casino??? I'll put it to y'all this way I lost so much money so fast that I had to close my account I don't care if it says $20 to redeem an instant Redemption that's just the real you in...PLAY AT YOUR OWN RISK BECAUSE I FEEL LIKE I WAS HUSLED BY A CRACK HEAD????
This app is a scam I signed up and I won 6200 and they suspended my account out of nowhere like I wrote support and still ain’t got no answer man I want to world wide and put them on blast and take over this app and run it the right way
Snoop on the cover of each games makes wanna try everyone of them wish he also randomly popped out while playing that would be hilarious And its from snoop dog himself omg i love snoop. I definitely give it five star After I redeemed it was a few hours til I got it... the most important one that really love about it is i couldn't cancel my redemption I always do that and it's my goal to find a casino that I can't cancel so 5 star for sure
Hands down my new favorite site and will definitely be my new go to! Has many slot games to choose from, instant redemptions at $20 minimum and friendly customer service. I love know creative they were with the background music that can be played while gaming, too!Also, LOVE the Snoop Dogg faces on the slotpictures.That really sets them apart and is makes it exciting to play. Good Job on this one, guys! Highly recommend. 5 out of 5!
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