Hello,
I am writing to formally appeal the decision regarding this transaction. I purchased this account along with the trade insurance, so the decision to side with the seller is unacceptable.
The reality of the situation is:
This account had a history of being compromised/stolen before I even bought it.
After my purchase, the previous hackers/thieves attempted to recover the account. This suspicious activity triggered the platform to permanently ban the account.
The seller is now refusing to provide any information or assistance to resolve this ban.
Since I paid for insurance and the loss is due to the account's pre-existing security risks, I request that you re-evaluate this case and issue a refund under the insurance policy immediately.
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