Played for the first time February 14th. I verified my account and bank card. Redeemed my $500. Waited 5 days and it never came. Tried to log into the account and it is locked for some reason. I reached out to support and I got nothing but radio silence. Pretty disheartened because they have a lot of my favorite games.
Update* They gave me no reason for banning my account..under 4.11 We reserve the right to suspend, close or refuse to open a Customer Account at our sole discretion.
So I won $500, they didn't want to pay so they banned me. Pretty shady and I'll make sure to spread the word.
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