Play fame is greedy and they are a bunch of thieves. I swear on my kids if you’re going to play a social casino stay as far away as you can. How about over the past two years I’ve probably spent close to 10 thousand or more not saying I didn’t win some too. I live in Tn so starting the new year it was going to stop sweep coins. I didn’t know that. So I made my usual 100 dollar purchase and nothing. I waited an hour or so still my sweep coins never arrived so I jump on the support page and I 96 in the queue. I naturally thought that everyone was having the same issue so I waited 3 hours waiting for my turn. The person started out kinda of rude but it was late just figured she was having a bad day. I had no ideal at the time that playfame was leaving TN or I would have never purchased just gold coins common sense never have I did that before. After being on hold for another 30 mins for her to say I’m sorry but TN can longer get sweep coins because of TN laws. I ask her why didn’t I get some kind of email something letting me know this. Why in the world would the let you keep buying coins just coins every casino that stops letting you get sweep coins stops all purchases right not them they want every single dollar they can get out of someone. I kindly let her know that this was a mistake could I please get a refund for these coins I would have never just bought gold coins I had millions already. No sir I can’t do that it’s against the policy she went on and on how can a casino that you’ve been loyal to just screw you like that I begged literally even got so upset I about lost it. I was so confused that a company would just take someone’s money and not give a rats a$$ about the person they took it from. Like I said please stay away I work hard for my money for just someone to take it is not acceptable.
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