playground.com

1.3
1.3 Based on 6 reviews

...

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SP92
Great AI, but poor practices and customer service

Their default option is for a year, which isn’t clear. I intended to purchase a month and contacted them immediately after noticing the charge. They took a long time to respond and suggested I switch from yearly to monthly. Now, a month has passed without a refund, and I’m left without a yearly service or my money. The live chat is ineffective, with little response, often from AI. The AI itself is impressive, and their images are well-crafted, but the service is extremely disappointing. Update: I received a refund. If they improve their payment system and customer service, they could deserve 5 stars due to the quality of their AI.

3
Date of experience: Jul 12, 2024

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