Before making a purchase, be mindful that you may find yourself financially tied to the company. Their practices feel unethical to me. I attempted to remove my credit card before my recurring service membership was due, only to receive a notice stating that the service would end a year from the removal date. Later, I discovered they had charged me for another year at a higher rate without my consent. After spending over two hours on the phone for the second consecutive day, the automated support said I was ineligible for a refund. Despite the website claiming refunds are possible within 14 days, I was denied just two days later. This ordeal began when I tried to play a game I already owned, only to find that the latest version had been automatically installed. I cannot access my game unless I purchase the new one. Even after multiple attempts to uninstall the new version, I am forced to reinstall it to play. This feels deeply unethical. If I were a parent whose child encountered this, I would be concerned about how they are being misled by the system. My credit card information remains in their system. I have a solid grasp of technical matters, yet this situation seems to require further investigation.
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