playstationnetwork.com

1.1
1.1 Based on 530 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.1

/
5

530 Reviews

5 Star
2%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
94%

All Reviews

Filter Reviews

Review Time

Gary Lewis
One of the worst customer services on the planet! I'm getting harassed via message on PlayStation ye

One of the worst customer services on the planet! I'm getting harassed via message on PlayStation yet I'm the one getting warnings! I reported this to PlayStation and guess what!? Yep it fell on deaf ears yet again! Being mentally ill I find it very distressing when I'm getting warned because of others being idiots! Well get lost PlayStation and your pathetic service.

1
Date of experience: Feb 22, 2026
Scott Artbur
Playstation sold me a game that won't work they will not refund money or try in any way to fix the p

Playstation sold me a game that won't work they will not refund money or try in any way to fix the problem..I've had Playstation support staff told me not to call back that I would never get my money back and I cant do anything about it

1
Date of experience: Feb 01, 2026
Loulou_030916
Unjust 3-Day Ban for Minor Offense

I received a 3-day ban for offenses related to a game. The representative even apologized a few times. Why can't I play in a game mode that has no communication options? It's ridiculous. I can't even appeal to resume playing because appeals are only accepted for 6 months or for permanent bans. How is this fair? I've invested money into this, and just because someone shot me during a friendly match after 270 hours with only a few kills, I face this punishment? This is completely unfair.

1
Date of experience: Jan 24, 2026
Annette Scott
Frustration with the gaming system

I'm really unhappy with the gaming system. My brothers are obsessed with it, constantly moving from one house to another to play. They don’t allow us to join in, which makes me feel like there’s no point in having games that are meant for girls. It's a waste of money, and I definitely won't be purchasing one again.

1
Date of experience: Jan 20, 2026
Bram Lewis
Extremely disappointing experience

Completely frustrated, purchasing games that are non-functional at full price and being caught in a cycle of blame between the companies involved. I feel let down by a service I have invested a significant amount of money in over the years, and the limited customer support hours from Monday to Friday are also very unsatisfactory.

1
Date of experience: Jan 10, 2026
Darwin Walker
Caution: Financial Commitment and Unethical Practices

Before making a purchase, be mindful that you may find yourself financially tied to the company. Their practices feel unethical to me. I attempted to remove my credit card before my recurring service membership was due, only to receive a notice stating that the service would end a year from the removal date. Later, I discovered they had charged me for another year at a higher rate without my consent. After spending over two hours on the phone for the second consecutive day, the automated support said I was ineligible for a refund. Despite the website claiming refunds are possible within 14 days, I was denied just two days later. This ordeal began when I tried to play a game I already owned, only to find that the latest version had been automatically installed. I cannot access my game unless I purchase the new one. Even after multiple attempts to uninstall the new version, I am forced to reinstall it to play. This feels deeply unethical. If I were a parent whose child encountered this, I would be concerned about how they are being misled by the system. My credit card information remains in their system. I have a solid grasp of technical matters, yet this situation seems to require further investigation.

1
Date of experience: Nov 30, 2025
Derrick Morris
Extremely Poor Delivery Experience

Extremely poor delivery for a controller; it arrived damaged and I was unable to print the returns label. It simply doesn’t work.

1
Date of experience: Nov 30, 2025
Craig Harris
Caution: Financial Obligations and Unethical Practices

Before making a purchase, be aware that you might find yourself financially committed to the company. Their practices strike me as unethical. I attempted to remove my credit card before my recurring service membership was due, only to receive a notice indicating that the service would end a year from the removal date. Later, I discovered they charged me for another year at a higher rate without my consent. After spending over two hours on the phone for two consecutive days, the automated support informed me that I was ineligible for a refund. Despite the website stating that refunds are possible within 14 days, I was denied just two days later. This issue began when I attempted to play a game I already owned, only to find that the latest version had been automatically installed. I cannot access my game unless I purchase the new one. Even after multiple attempts to uninstall the new version, I am forced to reinstall it to play. This feels deeply unethical. As a parent, I would be concerned about how my child is being misled by the system. My credit card information remains in their system. I have a solid understanding of technical matters, yet this situation seems to warrant further investigation.

1
Date of experience: Nov 29, 2025
Duke W.
Completely Ineffective Customer Service

Completely ineffective customer service that doesn’t exist. If you get communication banned for any reason, there is no actual evidence or explanation provided. Additionally, you cannot access streaming services.

1
Date of experience: Nov 27, 2025
EB37
Unauthorized Charges on My Son's Account

Unauthorized charges were made on my son's mobile phone account, totaling over £120. He does not own a gaming console, and no one else had access to his phone. A quick search reveals this is a long-standing issue. Why is the company allowing such fraud to continue? There is no confirmation for these charges. I made 14 attempts in 6 days, with only 4 going through. Why wasn't this flagged? The company should not be using any payment methods that are insecure.

1
Date of experience: Nov 26, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More