We previously had service in one area but moved to another location. I contacted the support team by phone and visited their local office. They informed me that they couldn't transfer our connection due to network unavailability in the new area. Despite providing my information, I received no updates after four days. When I followed up, they asked for my ID again, which I believe is unnecessary and inappropriate. Since they can't provide service in my new location, I should be able to terminate my contract without penalties, yet they continue to charge me.
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