Name: pldthome.com
Telephone: 000000000
Rating: 1.1

Collin Cooper Guest

Two Days Without Internet and No Clue About the Issue

I’ve been without internet for two days, and the worst part is that they have no idea what the issue is. All I hear is that their engineers are on it and will reach out to resolve it. After no progress, they suggested a plan for a reliable connection. It feels like a scam.

Date of experience: Jan 24, 2026

Chaz Turner Guest

1 month ago

Service has been shut down with misleading offers

I've been without internet for two days, and the representatives have no idea what the issue is. They keep saying their engineers are working on it and that they'll reach out to resolve the problem. After no progress, they suggest a plan for a more reliable connection. This feels like a scam.

Date of experience: Jan 23, 2026

Anatole_Killer Guest

4 months ago

Unprofessional service experience

We previously had service in one area but moved to another location. I contacted the support team by phone and visited their local office. They informed me that they couldn't transfer our connection due to network unavailability in the new area. Despite providing my information, I received no updates after four days. When I followed up, they asked for my ID again, which I believe is unnecessary and inappropriate. Since they can't provide service in my new location, I should be able to terminate my contract without penalties, yet they continue to charge me.

Date of experience: Oct 18, 2025

Fabienne W. Guest

6 months ago

Dissatisfactory customer support

Users often report issues with customer support, mentioning unhelpful representatives and unresolved problems. In particular, I had a negative experience with one agent, which needs to be addressed.