ple.com.au

2.1
2.1 Based on 21 reviews

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Edmund Brown
PLE advertise false availability

PLE have advertised false availability on numerous occasions, and once your order is in, the status can change to awaiting stock even when it was In-Stock at the time of payment.PLE's website is inaccurate and defaults to cheapest options for them, and not for the customer.In my case, the product was advertising free delivery from WA Warehouse as it was not available in the VIC Warehouse. Even though I ordered with 'Add to Cart' and not 'Pre-Order' button the delivery was changed to pre-order from VIC Warehouse.Also, note that usually, you aren't given the option to even order from another state's warehouse, and a 'Pre-Order' button is shown.This is not the first time I've had this issue with PLE.I ordered a GPU last year and it was clearly In-Stock, but after three business days, I was on pre-order. When I called they made a lame excuse of just missing out, but it was showing In-Stock for the three days on the website at purchase. The real reason was that the price was increased following the promotion.I've had the same bad experience with Rosman Computing and they went bankrupt soon after; tardiness in service is a reflection of mismanagement and is unsustainable. In business your reputation is everything.Buy at PC Case Gear, Scorptec, Centrecom, UMART, BPCTech, PCByte, Mighty Ape, jw.com.au,and other reliable vendors to get your bargains; honestly, it's not worth the hassle of chasing up an order just for the sake of 5% savings - $15 on a $250 item.When a consumer makes a purchase and feels that they snagged a bargain, they should have a pleasant experience of prompt processing and delivery.A consumer's time and peace of mind is worth more than the short term and marginal increase in profit by taking advantage of an artificial spike in demand.

1
Date of experience: Aug 01, 2022

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