Very poor customer service. Having paid for a jacket on 1st Jan, I sent two emails mid January ( received no response) querying the missing item. I spoke with someone from customer service at the end of the month who assured me she would look into this and email me, which she did not! Having spoken with someone again today, their attitude was extremely poor - no apology and almost surprised as my dismay the item had taken so long to arrive saying ‘well it’s on the way now!’. I explained I was disappointed by the way this had been handled ( lack of apology included) and that it would make me hesitant to shop online with a brand we previously loved! The advisor seemed apathetic about this and preserving future business-avoid’
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