Horrible!!!
I cancelled my order within the cancellation window, received confirmation, and these incompetent people completely ignored me. They went silent, no response to emails, nothing, then shipped the package anyway. Classic bait and switch.
This is fraudulent behavior. They take your money, ignore cancellation requests, and force you into a return process that they'll likely screw up too (based on other reviews).
Their customer service is non-existent. They "play dead" exactly as others have described, ghosting customers until it's too late. This is not how a legitimate luxury brand operates.
Save yourself the headache. Shop literally anywhere else. This company doesn't deserve your business."
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