Awful! Purchased a 6K range with PRO install. Range was delivered and delivery personnel had no idea about the install. After trying to call customer support (no answer in business hours) and the delivery people calling the manger ... they changed their position and offered install. However ... they were not "Licensed" to install gas appliances. What a risk??!? I finally contacted customer services who was RUDE and hateful and offered to remove $400 install fee for me to keep the range. WHAT? NO way. Finally customer service HUNG up after yelling "I am coordinating with the delivery company and I Will call you back" CLICK (Hung up). A bit later they packed up the range on the truck and drove off. NO communication since. Nothing ... crickets. I have no idea what the state of the order is currently. I have disputed the charge with the bank.
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In an age when appliance/electronic stores and on-line buying websites seem to sprout up overnight and then just as quickly disappear, Plesser’s has been in business since 1919. Founded in 1919 by Sam Plesser, one of America’s oldest appliance stores is still going strong, while scores of competitors have gone out of business. Current owners, Marc Howard & Al Howard, third generation appliance men, follow the credo Sam Plesser established back in the beginning of the century, "Treat the customer with respect and offer them the best prices, products and support available.”See more
