After several weeks of trying to obtain a refund for a faulty device, I feel compelled to share my experience.The product itself was extremely difficult to use. The sticks would not heat properly or function in the way described. Inserting them either required force, which damaged the stick, or resulted in the device failing to recognise them at all. Overall, it felt poorly designed and unreliable. Compared with other heated tobacco devices on the market, it is a very poor alternative.What has been even more frustrating is the customer service. Instead of providing clear return instructions, I have received numerous emails that appear to delay and complicate the process. Each response asks for yet more information rather than simply issuing the details required to return the faulty item and process a refund. The repeated back-and-forth has felt like procrastination rather than resolution.In contrast, competitors such as IQOS offer products that function as intended, alongside efficient delivery and far superior customer service.Based on my experience, I would strongly advise others to avoid this product and consider more reliable heated tobacco alternatives.
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