As first time buyers, the whole process felt quite daunting at first, but Josh and his team were absolutely excellent from start to finish. They made what could have been a very stressful process feel seamless and stress free.
They were always on hand to answer any questions we had, no matter how small or silly they might have seemed, and they really helped guide us through each step of the journey. Their replies were always swift, clear, and reassuring, which made a huge difference for us as first time buyers.
Overall, a brilliant service and we truly can’t thank Josh and his team enough for all their help and support. We would highly recommend them to anyone going through the buying process!
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PLS is a modern and progressive property law firm, putting our customers at the heart of everything we do.PLS has offices in Manchester and central London. With around 150 employees, we are one of the leading conveyancing firms in the country by volume. We are experienced in all types of conveyancing including Help to Buy.
Here at PLS, we value every single one of our customers and we love hearing about your positive experiences. However, we do recognise that sometimes things do not go as smoothly as we would like. Like many property business, the past year has been particularly hard – from the impact of the pandemic to the extra strain brought about by the introduction of the stamp duty holiday - so, it has not always been possible to achieve those Five Star reviews.
Excellence in customer service is extremely important to us and if you have any concerns with our service, please do get in touch with your conveyancer, or you can direct message us on Facebook! If you need to, please also use our complaints procedure, details of which you will find in the first letter we sent to you and also from a search on our website.
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