I purchased tickets for the Billie Eiilish concert tomorrow back in May. The email stated that I would receive those tickets on or before the 25th of October. I called on Friday to inform them that I had not received the tickets and was informed that I would in the next 24hrs! That did not happen so I called back and was told I would receive them tonight! That was another lie! The concert is tomorrow and I was told to call back at 8an! The worst experience I’ve ever had and I will Never use this company again.10/27/25In response to their reply this “guest” didn’t receive those tickets until 1am yesterday morning and this “guest” has receipts! Never did I have preferred access in hand tickets; the email stated they would be emailed to me on our before October 25th!!! I don’t care about your past success rates; do your research before you respond, but since you didn’t let me reiterate!!!FRIDAY OCTOBER 24th I CALLED TO SEE WHY I HADN’T RECEIVED THE TICKETS AND WAS INFORMED BY YOUR CUSTOMER REP WHO BY THE WAY COULDN’T FIND IT BY THE ORDER NUMBER I PROVIDED BECAUSE HE DIDN’T UNDERSTAND THE DIFFERENCE BETWEEN 800 AND 8000!!! I WAS TOLD I WOULD GET THEM IN 24 hrs WRONG!! ON SATURDAY OCTOBER 25th I CALLED BACK AND WAS TOLD BY THAT CUSTOMER REP THAT I WOULD HAVE THEM BEFORE THE NIGHT ENDED!!! WRONG AGAIN!! DON’T EVER TEST MY INTELLIGENCE! NO MANAGER REACHED OUT TO ME I CALLED THEM!! THE AUDACITY OF THIS CONDESCENDING , PATRONIZING MANNERISM OF THIS REPLY IS EXACTLY WHAT I LEFT THE REVIEW!!!!!
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