Review Time
On hotel listings they clearly state "ALL FEES INCLUDED" and then when you get to check out, buried in the cancellation policy, they note an additional resort fee of $40 per day will be added by the hotel. This is extremely misleading, and is also illegal. I attempted to call support but no one picked up.
On hotel listings they clearly state "ALL FEES INCLUDED" and then when you get to check out, buried in the cancellation policy, they note an additional resort fee of $40 per day will be added by the hotel. This is extremely misleading, and is also illegal. I attempted to call support but no one picked up.
I will never use this sneaky awful scam of a service provider ever again. I booked a hotel through my work backed discount partner plum benefits. The hotel I booked is doing business as Best western when I booked a four points. They are the most unhelpful company I have ever worked with. I WILL BE TAKING THEM TO SMALL CAIMS COURT AND FILING A BBB COMPLIANT!!!!!!!!!
I originally experienced an issue where my Broadway ticket order was mistakenly processed for the Las Vegas location instead of New York. At first, I was disappointed by the lack of flexibility due to the tickets being marked as final sale. However, the matter has since been resolved, and I appreciate the assistance provided in correcting the situation
I bought a pass to Maddam Tussaud’s Wax Museum for Monday Night with a timed entry for 6:30. The website upsold me another attraction called Sea Life for an additional charge.I went to the attraction of Maddam Tussaud’s at 6:30. Got done at 7:30. Was told Sea Life closed at 5 pm with no option to come back.I spoke to 4 different customer service agents the next day including 2 supervisors with no resolution except to tell me my full refund was denied. Each time explaining that I wanted a refund to the exhibit that was clearly closed! Filed a corporate complaint with no resolution/response.
After selecting a king sized room and going to check out, the website would not let me complete the transaction because there was a price discrepancy. It directed me to empty my cart and start again, which I did. I made the exact same selections and proceeded to check out. When my checkout was completed, I got the confirmation for a twin bedroom that sleeps two. First off, how in the world is that possible?? Second off, I did not select twin bed, I very clearly and certainly selected a king bed. I called customer service and they were unhelpful and rude. They told me that I could not edit or cancel my reservation without being penalized because it was after the refund date- which is literally the day BEFORE I made the purchase. A laughable and seemingly illegal process from the start to the end. Very frustrating way to lose $200. Will not use plumb benefits moving forward as it is deceiving and illegitimate.
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