I ordered three tickets to see Heather’s at the New World stages in New York, New York for my daughter’s 17th birthday (for Her and her two friends) last weekend. They were about $150 each so the total was close to $475 with everything in. They charged my AMEX, and I received an email saying that I was going to receive a link to a weeks before the actual show. Well, I never received that link and I wrote to customer service six days before the event, who actually never got back to me! I work full-time as a surgeon and didn’t have the time to call them during normal business hours and stay on hold, so I decided to just show up at the box office and they didn’t have the tickets there! They told me that it was immediately returned after it was purchased. But then I never saw a refund on my AMEX and I was definitely charged and I had all the proof that I had paid, and that I never received any notification that it was returned. I called Plum benefits out of Shear anger for ruining my daughter’s birthday, and all they did was refund me my money. They literally ruined my daughter’s birthday celebration, and all they could do is return the money that I paid for tickets that never existed apparently. AND THE CUSTOMER SERVICE REPRESENTATIVE WAS NICE, BUT HE WASN’T ABLE TO DO A THING. He told me that the people who make the decisions are far removed from them, and they have no power whatsoever. What a horrible experience.!! do not trust Plum benefits for an important event! Customer service was horrible and it literally ruined our celebration! Just terribleBtw— I ended up buying same-day tickets for Orchestra seats, but they all had to set apart. And they were half the price that they were through on benefits. And I was told that that was the face value, the ticket price didn’t change just because I was there buying them that day (in other words, it was not a different price because it was last minute). So not only did Plum benefits try to steal my money without delivering product, but they doubled the price.
Claim your business profile now and gain access to all features and respond to customer reviews.
