One of the worst customer service and booking platforms I’ve ever dealt with. This company is not legit. I booked a round-trip flight for two passengers in October, received a trip number, but never got a confirmation email—and my card was never charged. I assumed it might take a day or two, but when I followed up, I discovered the flight was never booked at all.When I called customer service and spoke to a representative named Chad, he was dismissive, unhelpful, and ultimately disconnected the call after I questioned his lack of support. I called back and was transferred around, left on hold for nearly an hour, and disconnected again. Meanwhile, the flight price went up, costing me more in the long run.I tried speaking with another representative, Laura, and received the same poor service. JetBlue confirmed directly that no booking was ever made through Plum Benefits and even warned me that they receive frequent complaints about this platform.This company advertises “employee discounts,” but the platform is unreliable, does not provide legitimate bookings, and their customer service is unacceptable. I will be reporting this to the Better Business Bureau. Save yourself the frustration—book directly through the airline. Plum Benefits is not worth the risk.
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