The service I have received has been close to Zero. I had to cancel a booking due to a family hospitalization (which I provided the proof for). The hotel said that it was no problem and they are just waiting for a call from Plum and/or their vendor (who in this case is Expedia) to give a full refund. The Plum rep told me I would have an answer in 72 hours. It has been 6 days and all I keep getting are Plum Benefits reps who do not speak english, do not help, and HANG UP on me when I do not give an answer they like. The service is horrible!
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