The plumber arrived and spent over an hour and a half only to inform me that they couldn’t resolve the leak. During this time, they drained the upstairs tank and mentioned the possibility of an airlock. They suggested that to repair the leak and access the tank, the bath would need to be removed due to the inability to release the tap. I quickly called another local plumbing service, which successfully replaced the taps, fixed the leak, and replaced pipes without needing to remove the bath. This second plumber also pointed out that draining the upstairs tank caused an airlock, which should have been avoided or managed with proper tools. They highlighted that this was a significant issue that the initial plumber failed to explain. Could you clarify why the tank was drained without necessary precautions and without a clear explanation of the potential consequences? It seems the first plumber lacked the tools to complete the job, as the next plumber managed to fix everything without removing the bath. Essentially, I paid for 1.5 hours of service at £180 plus VAT only to be told that no help could be provided. While I understand a call-out charge is standard, I suggest that plumbers should come equipped with the appropriate tools or assess the situation more accurately if they anticipate being unable to resolve the issue in the future. Clearly, I won’t be using this service again.
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Plumbingforce provide a professional and friendly service to all clients. We specialise in emergency repairs, such as leaks, dripping taps, shower repairs, boiler repairs, servicing, blocked drains and more!
We also carry out larger planned work such as new boiler installations at competitive prices. We can install boilers with warranties of upto 10 years for your complete peace of mind.See more
