plumplay.co.uk

3.3
3.3 Based on 20 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.3

/
5

20 Reviews

5 Star
48%
4 Star
10%
3 Star
0%
2 Star
0%
1 Star
43%

Filtered Reviews

Filter Reviews

Review Time

Alexandra C.
Not fit for purpose

We bought the 12ft version of this trampoline in April last year to replace our previous Plum trampoline, which lasted 5 years. The only reason we replaced it was due to a broken zip on the net, and at that age we accepted that.This replacement has been a huge disappointment.By August — just 4 months later — the trampoline was completely unusable. The net had been destroyed (initially we thought by birds, but it turned out to be foxes).I appreciate that wildlife isn’t Plum’s responsibility. However, this is an outdoor product. It should be durable enough to withstand common outdoor conditions, including animals, for longer than a few months.The bigger issue is this:There are no replacement nets available.I have been trying to purchase one since August last year, and they are simply not sold separately. This means that once the net is damaged, the entire trampoline becomes unusable.To summarise:- The net failed within 4 months- It cannot withstand normal outdoor conditions- There are no replacement parts availableA product at this price point that cannot be repaired and becomes unusable within months is not fit for purpose.

1
Date of experience: Apr 14, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More