pluralsight.com

3.7
3.7 Based on 614 reviews

...

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MrPilouF7682
closing issues, tickets after 3 days without solution

there are some good courses BUTif there is a problem, their ticket/support system is horrible, I could not believe it.Once you report an issue, they say: we have queued your feedback/issue to proper team. And then after 3 days they close ticket due to lack of your response, even though there is nothing pending on you. I told them that I guess ticket should be open as long as it is pending on the team, and they again told me how the system works and ticket was closed after 3 days. Hahaha no ticket, no problem I guess. It is the first time I see such system that a ticket pending on company team is closed due to lack of customer response, even though no response is required. You simply need to send any poke messages, keepalive style lol.

3
Date of experience: Jun 04, 2025

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