Like many other businesses, I have had to navigate my business through very difficult trading conditions in the last 9 months due to the global pandemic, including having to regrettably make many redundancies. On Sept 10th I received from my Account Manager an "Early renewal - offer". I contacted him within few days saying that I was not interested in renewing due to company financial situation. However, I was informed that I was too late. It turns out that, even though I received a "Early renewal offer" on Sept 10th, this was in fact the last day to submit a cancellation request for my company's subscription. No prior comms (calls or emails) were sent to me to inform me of the upcoming annual renewal.Despite my numerous emails, my so called account manager did not send a single reply. I have instead started receiving emails from their Account Receivables department informing me that my renewal invoice was past due. I have tried to reason with them that, given the current market conditions, they should have informed me of the upcoming renewal, that I had in fact cancelled my subscription ahead of renewal date and that if they persisted with this they will not be paid any time soon.I have asked to speak to someone in their management team, but instead I was threatened with our case being referred to a credit collection agency.I think it is extremely underhanded to rely on the excuse of an autorenewal clause without the shadow of customer notice or any other comms. I understand everyone is fighting to survive, but this is not the way to do it.I will not be paying this people and I will be happy to fight them in court.It is a shame, my team enjoyed their platform and I would have signed up again once business goes back to normal. They have instead lost a customer and by the look of other reviews many more in addition to mine.
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