pluralsight.com

3.7
3.7 Based on 614 reviews

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They auto renew from expired cards

If you have an expired card on their account, they can still take your money. So make sure you cancel before the subscription ends.I've had a lot of emails from Pluralsight recently offerings me 50 or 60% off - for a very limited time! But I now get these emails once or twice a week, every week. The 50% off offer changes to 60% but all they did was put their prices up by 10%, so it made no difference. I don't think it's bad value but this is no longer a trustworthy company..here's why:They were taken over by Vista Equity Partners about 2 years ago and the trouble seems to have started then. I have heard countless complaints about people being unable to cancel subscriptions or being auto renewed without their knowledge. For me, I knew my subscription was about to expire and had no interest in renewing because most of the content was becoming out of date. Also, my debit card had expired so I assumed they could not auto renew. But no, they still managed to take the money, at the full subscription price, without any offer of a continued discount. They actively make it difficult to cancel by burying the unsubscribe options and I think they even have a notice period...seriously, they are acting like Sky. I managed to get a refund from them, so I am grateful for that and the service I received was pretty good when I complained. But it still took over a week and I had to make a security complaint to my bank because I had no idea they could take money from an expired card. I think it's a real shame because they used to be a nice company to deal with and the content was good. But I would rather watch youtube videos now and their competitors offer far better services. Pluralsight are a classic example of how to destroy a company reputation via private equity takeover. Unless you really like the content and have a firm grip on the account, avoid.

1
Date of experience: May 26, 2023

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