I spent a lot of money on a 'premium' membership a year ago but it never got used because the courses I wanted had labs that you had to pay extra for (they don't tell you this). I complained and basically was shipped around what sounded like a team in India for months and months until someone tried to upsell me the dearer package... again. Terrible customer service. I gather all the complaints have finally made them change this frankly dishon.. dodgy model, and labs are now included, but its too late... wasted a years subscription at premium rate. I am complaining now because I doubt the customer service has changed, so I would never use them again.
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