pluralsight.com

3.7
3.7 Based on 614 reviews

...

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Rathbone Brooks
Good content - Horrible customer service

Pluralsight has great content on a wide variety of topics.Unfortunately, this is overshadowed by their incredibly poor customer service.Our company was on an annual subscription and received an invoice 15 days prior to our renewal. The invoice showed a significant increase over the previous year. We immediately tried to contact them to work out a solution. For the first contact, it took them over a week to get back to us. After several days of being unable to work out a compromise on price and/or reduction in licenses, we decided to cancel.At that point, we were told we were not able to cancel since cancellation needed to be done 30 prior to the renewal.We have pointed out time and time again that we tried to work with them immediately after being notified of the price increase (which was also given to us after the cancellation deadline had passed).Their training material is good, and they don't need to rely on these unreasonable practices to try to force customers into paying for what they don't want or need.

1
Date of experience: Jun 16, 2018

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