Reviewing the Edda cloud bed. When when it first arrived I thought it was aesthetically beautiful, but that’s the only positive thing I will say about this bed. I’m a busy lash artist and client after client was complaining to me that the neck was very uncomfortable. For the lash artist to be comfortable the client needs to come really far back of the bed however that’s not comfortable for the client so my clients kept readjusting themselves forward which would tilt their head away from me the lash artist. It killed my back client after client way worst than the traditional massage bed I was using before. Most of my clients tend to fall asleep during their service but with this plush and oak bed my clients became very figity constantly moving their neck around. I ordered the head pillow and leg bolster as well as sending the company an email about my concerns with the bed. They told me they were rush order the items , which not only did they not rush order these items but they paused the order all together. I never asked them to do this as I wanted to try these items before I gave up on this very expensive bed. I didn’t have high hopes for these accessories based on others reviews saying the head pillow put their clients head at a more tilted angle than even the bed did. My husband and I felt like the bed could be defective because my clients heads were tilted away from me which is definitely the opposite of what you want as a lash artist . Sloan who was emailing us back and forth assured us it wasn’t defective but that my clients just needed to scoot back further. The problem with that solution is my clients were very uncomfortable coming back that far because it put them in a very uncomfortable position for their neck . Sloan said this bed is for the 99 percent and 1 percent might not like it . That’s simply not true , I have clients of all ages, heights, and weights. The verdict was out the majority of my clients hated this bed. It was not only uncomfortable for them but it was very uncomfortable for me the lash artist as well, my back and neck hurt more than ever before. Sloan offered to give us a full return but that I would have to pay for shipping. Sloan said it would cost around $1200 to ship it back. Well why would I have to not only pay for shipping twice but pay 3 times the shipping I already paid to get it to my house. That made literally zero sense. Sloan also said she would help me sell it in my local area as a potential option which she never did. In fact most of the time Sloan would ignore my emails and only respond back to the ones she felt like responding too. Plush and oaks customer service is the worst customer service I’ve ever experienced. They should stand by their products but they do not, they just make excuses. Just know if you buy this bed you will not get your money back so you will be out $3000 dollars with a bed you can’t even use. Their response below is complete lies , do not believe it.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Future of Salon. Committed to innovation in salon furniture through domestic manufacturing, and luxury finishes in the largest variety of colours in the market.
Known for The Edda Ergonomic Curved lash (and beauty) bed, as well as other designs like The Charlie Salon Bed, and Fleur artist stool, created by founders Courtney Buhler and Jordan Driessen, and patented around the world.
Plush + Oak salon concepts produces and manufactures luxury ergonomic salon furniture that can be used as lash beds, brow beds, facial beds, waxing beds, massage beds, and more. Proudly manufactured in North America and voted "the biggest innovation in the salon industry" 2022. Plush + Oak manufactures over 2000 custom salon pieces every year with our in-house production team dedicated to top quality materials and craftsmanship. We are elevating the salon industry one piece of furniture at a time -- THE FUTURE OF SALON is here!
See more
