Review Time
I strongly endorse this service and their offerings. As a new salon owner making this purchase, the support team was exceptional. From their prompt replies to the genuine care they showed in ensuring we received our products on time, it was a great experience. Our clients have praised the beds for their appearance and comfort. I am very satisfied with this purchase and would recommend it to anyone looking for salon furniture.
Highly recommend this company and their products. As a new salon owner making this purchase the customer service was incredible. From the quick responses to feeling that they genuinely cared and wanted to help us out in getting our products on time etc. Our clients have raved about the beds from the look to how comfortable they are. Very happy with this purchase and would recommend to anyone I know in the market for salon furniture.
At first I loved my bed, I even made my sister and friend who are both lash techs purchase this bed. The material on the bed cracks and looks awful. I have reached out by instagram and they said it was my fault for using my cleaning products on it (products are the one recommended on their website) I then reached out again in December with photos and screenshots of their warranty saying the bed material is covered after so long which it was when I first reached out and I still have yet to get a response from them and we are now mid March. I wish they would of been able to resolve this issue with a replacement instead of not answering.
I love my Plush + Oak bed!! I have the Brynn bed and receive compliments on it daily from my clients! The overall look, along with the comfort. I also can’t say enough amazing things about the customer service. Will be purchasing some accessories soon!
While these beds are aesthetically pleasing, that is all they have to offer. They are not ergonomic, not for clients & especially not tall lash artists. I am 5’9 and have the tallest legs the company offers. I have used the bed for over one year now and my clients constantly complain of neck discomfort. I’ve tried to remedy this several ways and I even spoke with other artists who bought accessories and say that they still have the same problem. Regarding lash artist ergonomics, I have adjusted my stool and posture multiple ways however, having the stool on the lowest height furthers the poor body ergonomics. My entire body is suffering and work days are hellish. Personally, this bed was a waste of $2300 in addition to the $700 shipping. I wish I would have gone with an adjustable bed. This bed seems okay for short artists.
I was so excited to receive my new bed. I paid for the rush shipping which was a little over $300 extra , just so it would be here in time for my opening of my new studio. That was giving it an additional couple weeks for any delays. I had ordered swatches (which say are free but you have to pay shipping so they aren’t really ‘free’” I picked the “nude” shade. They had an accessories sale so I purchased all my accessories in the “nude” shade. This bed is not cheap so I did have to save to purchase the bed but I wanted it so bad. So my husband helped me pay for some of the bed . When it finally arrived I was eager to set it up when I realized , the accessories that I previously ordered didn’t match the bed? I was panicking, thinking the company had sent me the wrong bed. So I was trying to email and call customer service . They weren’t answering. I messaged their Instagram where they said that they would call me. Then I received an email saying that there phones were down. When I was trying to call, it was just going to voicemail. I felt like I was being avoided. Then I got an email saying that that colour nude had been discontinued And they’ll send me new accessories to match the new colour of bed that I had received. I explained that I had ordered watches off their website and I didn’t like this new colour of nude and this isn’t what I ordered and wasn’t happy. Communication was slow and I was already very frustrated and worried since my opening was now coming up and was worried I wasn’t going to have a bed. I emailed back about how disappointed I was in the customer service and the lack of communication . Then I Received an email saying “ Oh, we found some of the old material we can make a new bed in the original colour” which seems weird? Why not just make it in that in the First place or at least put it somewhere on the website or anywhere on the Instagram bios or highlights to communicate that there may be a new shade and if you would like the old or the new one? I was also told this happened because I had another email address that I ordered from. Ether way maybe stating the nude colour changed would have been helpful. I could have added that I order the “original nude” to the order notes. Would have avoided this whole mess.So I then had to wait an additional 4 weeks for the new bed to arrive . Missing my opening. When I asked for a refund for the $300 rush delivery that I paid for for the original bed I was told I could receive store credit. Which has no use to me because I now own the bed and all the accessories so what am I supposed to do with that? I disagreed and asked for my money back. Then I was told I never actually paid for rush delivery and they sent me the receipt for the second bed they sent. So then I had to prove that I paid rush delivery and sent the receipt for the first bed which they finallly agreed to refund. They never did anything for me for all the run around and crap they put me through which was again disappointing .I still have this old bed here , I have nowhere to store it and it’s in my way. They are supposed to be picking it up but have to reschedule pick up cause it wasn’t boxed up because I had opened it when I thought it was my original bed. You would think that all the money you spend on such a pricey item they would treat you a little better and would have an overall better experience. I was left with nothing positive to say about their customer service. Also found out after purchasing the accessories, including the stool, they discontinued the stool because it wasn’t the right fit for curvier body types.. which I am. So now I have a very expensive stool that is not comfortable.
Reviewing the Edda cloud bed. When when it first arrived I thought it was aesthetically beautiful, but that’s the only positive thing I will say about this bed. I’m a busy lash artist and client after client was complaining to me that the neck was very uncomfortable. For the lash artist to be comfortable the client needs to come really far back of the bed however that’s not comfortable for the client so my clients kept readjusting themselves forward which would tilt their head away from me the lash artist. It killed my back client after client way worst than the traditional massage bed I was using before. Most of my clients tend to fall asleep during their service but with this plush and oak bed my clients became very figity constantly moving their neck around. I ordered the head pillow and leg bolster as well as sending the company an email about my concerns with the bed. They told me they were rush order the items , which not only did they not rush order these items but they paused the order all together. I never asked them to do this as I wanted to try these items before I gave up on this very expensive bed. I didn’t have high hopes for these accessories based on others reviews saying the head pillow put their clients head at a more tilted angle than even the bed did. My husband and I felt like the bed could be defective because my clients heads were tilted away from me which is definitely the opposite of what you want as a lash artist . Sloan who was emailing us back and forth assured us it wasn’t defective but that my clients just needed to scoot back further. The problem with that solution is my clients were very uncomfortable coming back that far because it put them in a very uncomfortable position for their neck . Sloan said this bed is for the 99 percent and 1 percent might not like it . That’s simply not true , I have clients of all ages, heights, and weights. The verdict was out the majority of my clients hated this bed. It was not only uncomfortable for them but it was very uncomfortable for me the lash artist as well, my back and neck hurt more than ever before. Sloan offered to give us a full return but that I would have to pay for shipping. Sloan said it would cost around $1200 to ship it back. Well why would I have to not only pay for shipping twice but pay 3 times the shipping I already paid to get it to my house. That made literally zero sense. Sloan also said she would help me sell it in my local area as a potential option which she never did. In fact most of the time Sloan would ignore my emails and only respond back to the ones she felt like responding too. Plush and oaks customer service is the worst customer service I’ve ever experienced. They should stand by their products but they do not, they just make excuses. Just know if you buy this bed you will not get your money back so you will be out $3000 dollars with a bed you can’t even use. Their response below is complete lies , do not believe it.
I purchased The Edda standard ink with the bed cover back in 2022 after 6months of opening my small business as an aesthetician/lash tech. Not only was this my first large purchase/investment but it was by far one of my best purchases. I stood out with luxurious comfort and style. Not only do my clients leave better than they came but they enjoy each session/lash nap because of plush & oak, truly a staple in this industry. 100/10 thank you!
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The Future of Salon. Committed to innovation in salon furniture through domestic manufacturing, and luxury finishes in the largest variety of colours in the market.
Known for The Edda Ergonomic Curved lash (and beauty) bed, as well as other designs like The Charlie Salon Bed, and Fleur artist stool, created by founders Courtney Buhler and Jordan Driessen, and patented around the world.
Plush + Oak salon concepts produces and manufactures luxury ergonomic salon furniture that can be used as lash beds, brow beds, facial beds, waxing beds, massage beds, and more. Proudly manufactured in North America and voted "the biggest innovation in the salon industry" 2022. Plush + Oak manufactures over 2000 custom salon pieces every year with our in-house production team dedicated to top quality materials and craftsmanship. We are elevating the salon industry one piece of furniture at a time -- THE FUTURE OF SALON is here!
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