Nearly 11 months ago, I contacted the sales team to ensure I had comprehensive coverage for my boiler, controls, plumbing, and heating. I paid for the plan in full. Last week, when my boiler started losing pressure, I reached out for assistance, explaining that I have a disabled spouse with severe Parkinson's and a young grandchild living with us. I was informed that this issue wasn't classified as a breakdown and wasn't covered under my plan, requiring additional payment for service. This feels like a scam; I urge others to investigate thoroughly before engaging with this company. They did not assist me at all. I tried to reach their complaints department but couldn't get through. Based on this experience, I advise caution as they fail to fulfill their obligations. I will not be using this service again; it's been an utterly disappointing experience.
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Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.See more
