plusheat.co.uk

I had booked an emergency appointment for an electrician to look at a fuse that was smoking when tur

I had booked an emergency appointment for an electrician to look at a fuse that was smoking when turned on. I got a next day appointment however my tenants were unable to accommodate, therefore I called and asked to move the appointment from Wednesday to Friday to when my tenants were available. Customer service (James) confirmed that the appointment had been changed to the Friday and said I would receive confirmation… that confirmation never came, therefore I called up and the said the appointment had been moved to Thursday which again my tenants weren’t available that day, however there were no more Friday slots available and that the next slot available for the following Wednesday… a whole week ahead of my initial appointment! This is unacceptable and a clear lack of care from customer service - especially considering the severity of the serious issue!

Date of experience: Feb 19, 2026

I had a premium plan with Plusheat recently and only used them once during this time. I called them

I had a premium plan with Plusheat recently and only used them once during this time. I called them to report a small leak on a pipe but they done their upmost best to find a way to charge me for this simple fix. The sub contractor 'discovered' other parts that needed replacing to resolve the issue and even though I could prove none of this was related to the actual issue (with pictures and references to their own policies) they wouldn't budge and instead charged me, even though I had a zero excess policy. Seems like a scam to me. Only 1 star as the boiler service did go ahead. I'll go somewhere else instead.

Date of experience: Feb 01, 2026

Really pleased with the service . Heating engineer phoned to give me an expected time of arrival and

Really pleased with the service . Heating engineer phoned to give me an expected time of arrival and his name so I knew who would be arriving. He arrived close to the time and completed the service efficiently and cleanly. Well pleased.

Date of experience: Jan 28, 2026

Outstanding assistance from the representative.

The representative was extremely helpful. My boiler service was scheduled promptly and without much back-and-forth with the tenant. Additionally, the service will message the tenant directly to coordinate. Very straightforward and I will certainly recommend!

Date of experience: Jan 16, 2026

Disappointing Experience with Coverage

Nearly 11 months ago, I contacted the sales team to ensure I had comprehensive coverage for my boiler, controls, plumbing, and heating. I paid for the plan in full. Last week, when my boiler started losing pressure, I reached out for assistance, explaining that I have a disabled spouse with severe Parkinson's and a young grandchild living with us. I was informed that this issue wasn't classified as a breakdown and wasn't covered under my plan, requiring additional payment for service. This feels like a scam; I urge others to investigate thoroughly before engaging with this company. They did not assist me at all. I tried to reach their complaints department but couldn't get through. Based on this experience, I advise caution as they fail to fulfill their obligations. I will not be using this service again; it's been an utterly disappointing experience.

Date of experience: Jan 02, 2026

Lack of basic amenities during winter is unacceptable

It seems that having no water, no heating in December, and a leak through the ceiling isn't considered an emergency. My young children, including an infant, have been kept away from us so close to Christmas while we try to resolve this issue, which is uncertain. Will we have water for the holiday? It's anyone's guess. I’m baffled by what we’re paying for, but we certainly won’t be renewing our agreement.

Date of experience: Dec 23, 2025

Extremely efficient and courteous

Date of experience: Dec 19, 2025

My experience with this service has been shockingly disappointing.

I truly cannot believe how poor my experience with this service has been. It operates with a complete lack of transparency, accountability, and respect for customers. They enrolled me without properly explaining their unreasonable '14-day no-request' policy, which clearly favors them over the customer. Then, when it came time for the service I had been paying for, they suddenly claimed they couldn't proceed due to circumstances beyond my control. Yet, I am the one expected to bear the consequences of their failures? The support team has provided one of the most frustrating experiences I’ve ever faced. Endless apologies, continuous mistakes, but absolutely no solutions. When I asked to escalate the issue, they merely handed me a useless feedback form. Now, they are threatening me with 'collections' and 'credit score impact' instead of addressing the problems they caused. In my experience, this service has been nothing short of a nightmare. The level of incompetence and indifference I’ve encountered is astounding. If anyone is considering signing up with them — don’t. Save yourself the stress, wasted money, and endless runaround.

Date of experience: Dec 18, 2025

Prepare for constant harassment

I went online to get a quote and secure coverage. Before I could finish the application, they were calling me, with two calls at the same time. In just 90 minutes, I received four calls. When I asked to speak with a manager, the agent hung up. If you want to be harassed, contact this service.

Date of experience: Dec 18, 2025

Very supportive

Very supportive, would recommend

Date of experience: Dec 18, 2025