I had booked an emergency appointment for an electrician to look at a fuse that was smoking when turned on. I got a next day appointment however my tenants were unable to accommodate, therefore I called and asked to move the appointment from Wednesday to Friday to when my tenants were available. Customer service (James) confirmed that the appointment had been changed to the Friday and said I would receive confirmation… that confirmation never came, therefore I called up and the said the appointment had been moved to Thursday which again my tenants weren’t available that day, however there were no more Friday slots available and that the next slot available for the following Wednesday… a whole week ahead of my initial appointment! This is unacceptable and a clear lack of care from customer service - especially considering the severity of the serious issue!
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Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively, visit our website to report a one-off repair should you not require a subscription plan.See more
