They were once a shining example of excellent customer service, but things changed after the acquisition. The quality of service has been declining steadily since then. I've been a loyal customer for many years, and while I appreciate the efforts of the support and tech teams, the results have been increasingly unsatisfactory. The recent updates to their email system have been frustrating, with unexpected outages and no prior notifications. It's a significant concern for users relying on their services.
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