I am a new customer to Plusnet. I wasn't connected on due day. Phoned customer service. Guy was very polite said internet should be connected. couldn't see why not, would phone back at 7pm. He didn't. I phoned next morning at 8am. spoke to someone else who said it should be ok. He talked me through some procedures, didn't work, said he would phone me back. He didn't. Phoned again and was very lucky to get Jess, who checked, talked me through stuff, was patient, polite and chatty. tried her hardest to talk me through some steps, but in the end, thought it had to be a problem to the house. Said she would phone me back, she did. twice. She got an engineer out to me early the next morning, she was right, there was a problem from the exchange to the house. All ok now. Jess is a credit to Plusnet.
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