The installation process on a Wednesday was far from smooth. Four individuals were assigned to the task, but they informed me that an engineer would need to assist later due to an issue they couldn't resolve. When the engineer arrived, he managed to get the broadband functioning. However, after his departure, I noticed a scorch mark on my carpet, and I'm unsure if it was caused by him or the previous installers. The following night, while I was at work, my daughter messaged me saying the broadband had stopped working. She reached out to the helpline and learned that an engineer could only come out on Monday. After having only about 28 hours of functioning broadband, we now faced a wait of three full days for assistance. It's Sunday, and I am uncertain about what tomorrow holds, but I am leaning towards cancelling the service since I am still within my 14-day contract period. Honestly, I am eager to part ways. The service has been disappointing, and I cannot recommend it.
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