Horrible customer service. I had to file a claim with Plymouth Rock, (my insurance) after a guy hit my parked vehicle, and found out his insurance policy had lapsed. I went through the whole claims process, did their accident reconstruction app, and had my verbal report recorded, as well as texted and emailed all the details. I already had an estimate done prior to making a claim. I have given my information repeatedly to the claims rep, who continues to give me the run around.. I've offered over 6x times for them to come look t my vehicle, but they insist I work with one of "their" shops. I have told them repeatedly, I am not. They claim I haven't given them information, when it's clearly in black and white, threatened to close my claim several times... Yet they have been repeatedly given all the information. Absolutely ridiculous, it's been since November of 2025, and the rep keeps taking on circles... trying to close the claim, instead of doing the right thing, and paying out the claim, so I can be made whole again with a shop and timeframe of my choosing. I did my part, I paid for the service... I should receive service...next is the BBB and an attorney...Consumer beware!! Also, contacting my local agent who setup this policy to recommend he not recommend this company to anymore clients, before reading all the similar negative reviews. Plymouth Rock need to audit themselves and do some restructuring from within, if they want to salvage any type of reputation...
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