To provide some context, I have been insured with this company for the past two years, covering four vehicles. On 12/03/24, my car was severely damaged in an accident. After the vehicle was taken to a tow yard and then a body shop, the shop sent them an appraisal for repairs exceeding $20k. The appraiser and adjuster have done nothing with that information, dragging their feet while I received an email stating I need to return my rental in four days. This experience has been extremely stressful, especially given the high premiums I pay without receiving the service I expected. I cannot recommend this insurance to anyone.
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