plymouthrock.com

An insurance company that supports malicious driving

I give this company one star out of five only because I don't know how to give it a NEGATIVE amount of stars.I had your everyday zombie parked in front of me. Green light. He had the right of way. 45 seconds passed. I honked. He still hadn't moved an inch. I did what any driver would do and the only thing I could do to continue. As I was on my way around him, this zombie finally moves forward and crashes into me.Insurance companies are calling me at fault. As if it isn't infuriating enough that this company just carelessly shrugs its shoulders and does nothing to help me obtain justice. This company won't even talk to me and give me any answers.It's been nearly 2 months since the accident and I still have not been given the official conclusion of fault. I can't get any answers from anyone at this company. They don't answer their phones and they don't respond to emails.I find customer service to be quite horrendous across ALL industries right now, so it takes some incredibly bad customer service to shock me, these daysI am absolutely outraged by PRIs customer service, and service in generalI had to repost this review because PRI responded to the original. Told me a manager would like to speak with me about it and provided me a number.I called the number and it was not a manager that answered. I got transferred to the same claims person I spoke with initially. Same carelessness and shoulder shrugging.So you can add wasting my time to the things that PRI has done to me. Along with responding to these reviews as if I am speaking unreasonably. As if, if I would just talk to them about it instead of write these reviews, they would fix it.Don't be deceived by a PRI response. They REALLY do not care. They REALLY are not looking out for you. They are waiting for any chance they get to slap you up with a surcharge and to make you pay deductible."Response from the owner a day agoHi Tim, we appreciate your honest feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (617) 951-1620. We look forward to hearing from you. -KD"KD? Why do you respond this way? I have called that number and the owner does not answer. A low level associate answers and I am ultimately transferred to Douglas Brink. The same person who carelessly ignores the actuality of the accident and thinks it is right for me to be hit with a surcharge and be made to pay deductible.Your company obviously stands up for distracted driving. Your company obviously feels drivers don't owe their attention to the road and that they can drive spitefully forcing someone to go around them and as they are in the process of going around them, they can maliciously drive forward into that driver, and spitefulness and maliciousness wins according to your company.Why do you respond as if that isn't the truth? Why do you want to waste my time and have me call a person who does stand up for the spitefulness and maliciousness and forces me to pay for doing what I was entirely justified to do?You look forward to hearing from, why? So that you can stick it to me and tell me that I should have waited behind this person for however long he felt like blocking my way? To tell me he had a right to maliciously drive forward into me after I waited far more than long enough? To tell me that it is my fault that the front of his vehicle crashed into the side of mine?

Date of experience: Dec 05, 2022