First and foremost, Harrison tubbs sucks at what he does.Chilene Bernard sucks at what she does. They really do not care about the insured, no explaination on what next steps to take. Chilene never notifed me she was going on her little vacation for a few days or asked if i needed anything before she enjoy her few days off. she only answers 1 email a day. And when she does email you back, she give one word answers like a kid. I've been out of a car for 2.5 weeks, with no steps or procedures to get a rental. Both of these incompetents never explained i personally have to give the estimate myself to the bodyshop so they can start the repair on my vehicle. They have access to email and can easily, with a simple file attachment and a single finger click on a mouse. Email can be sent to the bodyshop. Emailing have been around for over 30 years.
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