I attempted to cancel my policy on 11/28/2025, but the office was closed. I received an email confirming the closure and a follow-up from a representative the next day. I managed to cancel on 11/29/2025, but I was never informed that my payment would still be processed. On 12/3, they withdrew $197.58 from my account, leading to an overdraft. The representatives provided inconsistent information, referenced an outdated agreement I was not reminded of, and mentioned that refunds could take 30–60 days. This situation highlights negligence, poor communication, and questionable practices. I strongly advise others to think twice before engaging with this company.
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