The service has been unacceptable. Last January, roofers were hired to replace the fascia on my building, which led to a leak in my spare room, resulting in mould. I reached out to the service, and they contacted a roofer only after I followed up. The roofer came, assessed the situation, and left without informing me of the outcome. I had to check back with the service, only to be told the issue was resolved. Unfortunately, the leak returned with the wet weather this November and December. My follow-up inquiries went unanswered, and when I called again, I was told they were still in touch with the roofer. I haven’t heard back since. My wall is damaged, and the mould poses a health risk. However, I consistently receive communication from the service when it comes to payments. This company needs to be held accountable for their negligence.
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PMMS is a managing agent specialising in residential block management for London and the surrounding counties.
We look after internal & external communal areas of blocks of flats and estates of houses.
We collect service charge monies, manage and pay contractors, file company accounts and much more.