The customer service experience was incredibly frustrating. My loan was transferred to another institution, and they were unwilling to assist me in adjusting my payments during the pandemic. Although I managed to keep up with the payments, it left a negative impression. In the end, I faced a balloon payment, and I was transferred multiple times over the phone without finding a solution. I even endured a two-hour wait with an overseas call center, determined not to hang up until I spoke with someone who could help. If you're an average customer, I strongly advise seeking services elsewhere!
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At PNC, we believe you can handle your finances better by taking small steps today, and we’re right here ready to help make it easier for you. No matter how simple or complex your everyday needs may be, our range of products, services, and digital solutions can help you better manage them. PNC Bank, N.A., Member FDIC. Equal Housing Lender